Who uses it?
Members, staff, volunteers, customers and the people who keep records day to day.
How we work: discover, advise, plan and build.
From first contact through to our deliverables, and optional support thereafter.
Discover
Every engagement starts with us understanding your organisation before anything is changed.
What already works?
Tools and habits worth keeping, so change stays focused.
Where does work stall?
Duplicated admin, unclear ownership, slow handovers and missing information.
What must connect?
Memberships, bookings, payments, permissions and the journeys between them.
Advise
Useful when you need a clear answer before committing to a larger piece of work. We look at your situation and suggest the best next steps.
Starting point
A conversation about a specific business or process problem, software choice or technical question.
What we conclude with
Summary of the situation, then a short written summary of our business and technical advice and next steps.
Plan
Building on advice, we write a detailed roadmap or strategy that sets out the next steps over your desired timeperiod.
Purpose
The business value outputted by the processes of the system and how it fits into the organisation's wider goals.
Options
Buy, configure or build, with integration and data requirements.
Priorities
What to do first, and what can wait. We work with your team to agree a realistic timeline for the work.
Budget
Indicative costs and the main risks and opportunities to watch.
Next steps
A practical sequence you can decide on.
Build
Take an agreed scope through to something people can use day to day. We design and build required parts of a system, and train your team to use it.
Specify
Agree the workflows, boundaries and acceptance points before anything is built. We capture who uses each path, what must stay simple, and what counts as done so the work stays focused.
Partner
Reinforce the system through an ongoing partnership, allowing us to learn more about your organisation and rapidly identify areas for improvement.
Where to start?
Technology Advice
A clear answer to one question
Looking for A clear answer to one question. Stages: Discover, Advise.Technology Roadmaps
A plan for what to change
Looking for A plan for what to change. Stages: Discover, Advise, Plan.Bespoke Design & Build
A system designed and built
Looking for A system designed and built. Stages: Discover, Advise, Plan, Build.Ongoing Technology Partner
Ongoing support after something is live
Looking for Ongoing support after something is live. Stages: Discover, Advise, Plan, Build, Partner.Unique for you
A shape of work outside the usual path
Looking for A shape of work outside the usual path. Stages: Advice, Planning, Build, Support. Remixed to fit.
Not sure where to start?
Describe the problem and we will suggest a sensible next step.